Troubleshooting articles

  1. Why im getting err_too_many_redirections after installation?

    If after the software is installed you are getting err_too_many_redirections its might be caused because by default the software has a built in feature to redirect to http or https, in the case of new installations its redirect to http, so you should check your hosting and make sure you dont have any redirection to https, if you want to enable the https from the software you have to go to plugins / general settings / forceSSL and enable it from there

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  2. Cant access the pages after installation. Only the landing page

    This issue is because the file .htaccess is missing

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  3. Manually Update 4.2

    If the auto updater dont work for you, try updating manually

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  4. Moving to SSL

    If you installed the software using non-secure domain and you now purchased your SSL Certificate and want to use it follow this fast guide

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  5. Fix! Theme editor is looking broken

    This is cause some php versions are not allowing to use SELECT DISTINCT and ORDER BY in the same query

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  6. Why videocall is not working?

    We have tested many times our videocall system and its working ok but not for all devieces

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